Warranty Policy

Return Authorizations will be issued under the following categories:

Buyer’s Remorse for Replacement Parts

If the product purchased is non-defective but returned for any reason, the customer may do so under the following conditions:

• If the return is received by Nexus Cellular 0-30 days from the purchase date, the customer will be given store credit for the full value of the purchase price.
• All products returned for buyer’s remorse must be in the original packaging and in a condition suitable for resale.
• No returns will be accepted after 30 days if the product is non-defective.

Buyer’s Remorse for Devices, Tools, and Accessories

We apologize, but we do not accept returns of non-defective Devices, Tools and Accessories.

Defective Products for Replacement Parts

Nexus Cellular offers a lifetime warranty for all Replacement Parts. Our warranty covers any defects in materials and workmanship that would prevent them from performing to published product specifications and does not include breakage or incidental damages.
Store credit will be applied for the following defective product return scenario’s:

• If a defective product return is received by Nexus Cellular 0-30 days from the date of purchase, the customer will receive either a replacement or store credit for the purchase price.
• If a defective product return is received by Nexus Cellular 31 days or more from the date of purchase, the customer will receive either a replacement or store credit for the purchase price or the current selling price, whichever is less.

Defective Products for Tools and Accessories

Nexus Cellular offers a 90-day Warranty for Tools and Accessories. Our warranty covers any defects in materials and workmanship that would prevent them from performing to published product specifications and does not include breakage or incidental damages.
Store credit will be applied for the following defective product return scenario’s:

• If a defective product return is received by Nexus Cellular 0-30 days from the date of purchase, the customer will receive either a replacement or store credit for the purchase price.
• If a defective product return is received by Nexus Cellular 31-90 days from the date of purchase, the customer will receive either a replacement or store credit for the purchase price or the current selling price, whichever is less.

Defective Products for Devices

Nexus Cellular extends a 30-day warranty from the date of purchase. Our warranty covers any defects in materials and workmanship that would prevent them from performing to published product specifications and does not include breakage or incidental damages.
Store credit will be applied for the following defective product return scenario:

• If a defective product return is received by Nexus Cellular 0-30 days from the date of purchase, the customer will receive either a replacement or store credit for the purchase price or the current selling price, whichever is less.

Damaged Products

Damaged product returns are for products purchased from Nexus Cellular and shipped by Nexus Cellular that are damaged in transit from Nexus Cellular to the customer. The customer shall request a Return Authorization and return the product within 3 business days of receipt of such a product. The customer will receive either a replacement or store credit for the purchase price.

Wrong Sale Returns

Wrong sales include lost shipments, short shipments, and wrong shipments. Wrong Sale returns must be reported by requesting a Return Authorization within 5 business days after receiving the shipment. The customer shall return the wrong product within 3 business days after receiving a Return Authorization number. Wrong Sale returns are only for products purchased from Nexus Cellular that are unopened and unused and can be re-sold as new.